I have written earlier about my displeasure with Motorola’s delay in upgrading my Cliq XT from Android OS 1.5 to 2.1. That update was in September, when the upgrade was supposed to be out by the end of the year. Fast forward to February, and in the end, Motorola gave up. Unsurprisingly, a lot of people are incredibly mad, me included. As a result of this fiasco, I will never buy a Motorola device again.

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• Current Mood: Frustrated
• Currently Listening To: "Black", Pearl Jam

About six months ago, I bought a Motorola Cliq XT smartphone. The phone itself is still just fine, and I have no real complaints about it. However, my phone is at the center of an issue that is demonstrating how not to deal with your customers: the issue of a promised upgrade that keeps slipping away.

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• Current Mood: Twins!