Archive for November, 2013

MVP

How good would you feel about an IRS website that promised you 90% of your income tax refund if you used it? Or a DMV website that allowed you to have a pretty good shot of renewing your license tabs, but if your birthday was in December you’d find that your purchase couldn’t be completed? Would it be acceptable to use government services that make a “best effort” to follow the law, or would you expect more? Odds are, you’d expect compliance. If you fell in that minority for whom it didn’t work, you probably wouldn’t be okay with that “best effort”. This is the environment that healthcare.gov lives in, and you can’t forget it.

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Rollout

So it’s been a month since the rollout of the health insurance exchanges created by the ACA, and it hasn’t exactly been a fantastic rollout. It also isn’t that unexpected, nor is it the worst rollout of all time. It certainly doesn’t mean that Obamacare is doomed to failure. But there are a lot of lessons to be learned from this.

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